Contract-to-hire Help Desk Client Engineer

Jumptrading

New York, United States
$75,000 — $90,000 usd py
On-site
Respond to technical support requests
Maintain desktop hardware and software
Troubleshoot it issues
As part of Jump’s helpdesk, you will work directly with our end users to provide technical support

Job Summary

  • As part of Jump’s helpdesk, you will work directly with our end users to provide technical support.
  • You will be tasked with maintaining and monitoring our desktop and laptop fleet, striving for uptime, efficiency and predictability.
  • We strive for excellent customer service and high customer satisfaction by having a can-do attitude.

Matching Summary

As part of Jump’s helpdesk, you will work directly with our end users to provide technical support.

Salary

$75,000 — $90,000 USD

Skills & Requirements

Must-have

  • Respond to technical support requests
  • Maintain desktop hardware and software
  • Troubleshoot IT issues
  • Provide excellent customer service
  • Work onsite Monday-Friday

Nice-to-have

  • Support virtual desktop environments
  • Passion for technology
  • Can-do attitude

Key Requirements

  • 2+ years IT helpdesk experience
  • Windows 11, MacOS, Microsoft Office
  • Mobile phone knowledge (Android, IOS)
  • Ability to lift 50lbs
  • Flexible schedule for nights/weekends

Work Rights

Not specified

Tailored Resume

Cover Letter