End Of Contract & Recharges - Team Lead

octopusenergy.nz

London, GB
On-site
Manage end of lease process
Oversee damage assessment
Handle complex escalations
You will be responsible for the end of contract and recharge experience in our customer journey, ensuring a smooth, transparent, and fair transition when a car comes back

Job Summary

  • You will be responsible for the end of contract and recharge experience in our customer journey, ensuring a smooth, transparent, and fair transition when a car comes back.
  • This role involves leading a team that balances commercial decisions with a 5-star customer experience, overseeing damage charge assessments and complex escalations.
  • As a new role in a fast-growing company, you will build reporting dashboards to show Senior Leadership Team performance on cost recovery and process efficiency.

Matching Summary

You will be responsible for the end of contract and recharge experience in our customer journey, ensuring a smooth, transparent, and fair transition when a car comes back.

Skills & Requirements

Must-have

  • manage end of lease process
  • oversee damage assessment
  • handle complex escalations
  • build performance reporting

Nice-to-have

  • customer experience focus
  • commercial decision making
  • fast-growing company environment

Key Requirements

  • Team Lead experience
  • Reporting and dashboard building experience

Work Rights

Not specified

Tailored Resume

Cover Letter