Customer Service Manager

Buildsafe Australia

Arundel, Queensland, Australia
Competitive salary pyckage; not specified; benefit...
Fully remote
Proven experience leading customer service teams
Strong scheduling and coordination experience
Experience in construction or logistics industries
Buildsafe Australia is seeking a National Customer Service Manager to lead its customer service and scheduling teams across multiple states. The role involves hands-on leadership, operational oversight, and a focus on delivering exceptional customer service while enhancing efficiency and team culture

Job Summary

  • This role involves leading scheduling and customer service teams across Queensland, Victoria, and New South Wales to ensure safe and timely delivery of products.
  • The successful candidate will coach staff, optimize daily operations, and maintain strong relationships with clients and internal departments.
  • Benefits include a competitive salary package, complimentary professional car washes, ongoing training opportunities, and corporate uniforms.

Matching Summary

Match Score: 85

Buildsafe Australia is seeking a National Customer Service Manager to lead its customer service and scheduling teams across multiple states. The role involves hands-on leadership, operational oversight, and a focus on delivering exceptional customer service while enhancing efficiency and team culture.

Salary

Competitive salary package; Not specified; Benefits: Car washes, training, lunches, uniforms, EAP

Skills & Requirements

Must-have

  • Proven experience leading customer service teams
  • Strong scheduling and coordination experience
  • Experience in construction or logistics industries
  • Ability to troubleshoot under pressure
  • Computer literacy with operational systems

Nice-to-have

  • Passion for building scalable training programs
  • Collaborative relationship building skills
  • Commercial mindset for efficiency
  • Positive proactive leadership approach

Key Requirements

  • Proven experience leading teams in fast-paced environments
  • Strong scheduling and coordination background
  • Excellent communication and problem-solving abilities

Work Rights

Not specified

Tailored Resume

Cover Letter