Sr Technical Account Manager

328

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
  • Candidates will coordinate critical incidents, drive escalations, and ensure alignment between operations, development, and customer business objectives.
  • The position offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation and benefits.

Matching Summary

The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including health and wellness programs

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in technical degree
  • Experience with Workday HCM, Payroll, Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive risk avoidance and business judgment
  • Experience in HR, Payroll, or Finance domains
  • Ability to navigate high-stress situations
  • Passion for building customer self-sufficiency

Key Requirements

  • BS or MS in Computer Science or equivalent experience
  • 7+ years in B2B enterprise software support or consulting
  • 5+ years implementing or managing complex SaaS solutions
  • Fluency in French (Canadian preferred)

Work Rights

Not specified

Tailored Resume

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