It Manager, End User Experience

Fiskars Group

Unknown
It communications management
Knowledge management in itsm
Incident and change communication
At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary

Job Summary

  • At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary.
  • The role strengthens trust in IT services and supports smoother adoption of technology across the entire Fiskars Group through continuous improvement, collaboration, and user-centric practices.
  • Fiskars Group offers competitive compensation, health and wellness programs, flexible work arrangements, professional development, and an inclusive and diverse environment.

Matching Summary

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary.

Skills & Requirements

Must-have

  • IT communications management
  • Knowledge Management in ITSM
  • Incident and change communication
  • User-centric IT service delivery
  • Collaboration with business stakeholders

Nice-to-have

  • Global multicultural environment experience
  • Simplifying complex technical topics
  • Cross-channel communication coordination
  • Promoting knowledge sharing culture
  • Fluent English skills

Key Requirements

  • Relevant university degree or equivalent experience
  • 5+ years in IT or change communications
  • Strong understanding of IT operations and ITSM
  • Experience communicating during incidents and service changes
  • Ability to communicate technical topics to non-technical audiences

Work Rights

Not specified

Tailored Resume

Cover Letter