Base: $94,000 - $118,000; bonus/equity: not specif...
Fully remote
Contact center operations management
Manage multiple call center managers
Oversee contact center kpis
Lead and optimize LiveCall Contact Center operations, managing Call Center Managers and driving operational excellence through data-driven decision-making
Job Summary
Lead and optimize LiveCall Contact Center operations, managing Call Center Managers and driving operational excellence through data-driven decision-making.
Oversee all contact center KPIs, including telephony metrics and client performance metrics, and implement strategies to exceed performance targets.
The company offers a comprehensive benefits package, flexible work arrangements, and a culture that allows employees to grow personally and professionally.
Matching Summary
Lead and optimize LiveCall Contact Center operations, managing Call Center Managers and driving operational excellence through data-driven decision-making.
Salary
Base: $94,000 - $118,000; Bonus/Equity: Not specified; Benefits: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance