The role is responsible for developing and implementing strategies to optimize collections processes, focusing on preventing account delinquency and maintaining customer relationships
Job Summary
The role is responsible for developing and implementing strategies to optimize collections processes, focusing on preventing account delinquency and maintaining customer relationships.
Key responsibilities include analyzing data, identifying trends, creating innovative solutions for delinquency cycles, and overseeing nationwide collections teams and suppliers.
The company offers a work environment built on teamwork, flexibility, and respect, with professional growth and development programs, vehicle discounts, and comprehensive health and wellness plans.
Matching Summary
The role is responsible for developing and implementing strategies to optimize collections processes, focusing on preventing account delinquency and maintaining customer relationships.
Skills & Requirements
Must-have
Collections operations and strategy
Data analysis and reporting
Customer experience management
Loss mitigation targets
Digital solutions development
Nice-to-have
Collaborative and respectful environment
Innovative solutions
Subject matter expertise
Team development
Key Requirements
Bachelor’s degree or higher
15+ years of experience in collections operations and/or collections strategy
15+ years of experience in leading, managing, and developing a team
Proven skills in identifying and analyzing trends in collections data
Demonstrated experience in data analysis and reporting