Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must demonstrate deep expertise in Workday's architecture and products including HCM, Payroll, and Financials to ensure system reliability.
  • This position requires managing escalated incidents, driving continuous improvement initiatives, and participating in a 24x7 support program.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent in French (Canadian preferred)
  • BS or MS in Technical Degree
  • Experience with HCM, Payroll, Financials

Nice-to-have

  • C-level stakeholder engagement skills
  • Proactive risk avoidance mindset
  • Strong project management abilities
  • Cross-functional collaboration skills
  • Ability to navigate high-stress situations

Key Requirements

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • Bachelor's or Master's degree in Computer Science or MIS
  • Fluency in French (Canadian preferred)

Work Rights

Not specified

Tailored Resume

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