Guest Services Representative

Hendrick Toyota Wilmington

Wilmington, North Carolina, US
Customer traffic recording
Sales process metrics production
Guest services procedures
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Walks around the showroom hourly to offer refreshments to guests and provides a warm, positive and happy environment for Guests, their children and fellow teammates.
  • Maintains CSI at or above Company standards and ensures an organized, clean and safe work area.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Customer traffic recording
  • Sales process metrics production
  • Guest services procedures
  • Phone call handling
  • Message taking
  • Dealership software data entry
  • Showroom guest experience

Nice-to-have

  • Warm positive happy environment
  • Clean comfortable environment maintenance
  • Servant leadership
  • Teamwork through trust and respect
  • Commitment to customer enthusiasm

Key Requirements

  • High School Diploma
  • Up to 3 years work experience
  • Previous customer service experience
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

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