Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction inquiries
Job Summary
Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction inquiries.
Responsible for maintaining and updating price lists in Oracle, coordinating with Finance to resolve billing and collection issues, and ensuring SOX compliance.
Provides timely reports to support Customers, Sales, Marketing, and Operations on forecasts, shipping plans, sales, OTD, safety stock levels, and product history.
Matching Summary
Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction inquiries.
Skills & Requirements
Must-have
Customer order coordination
Master Demand Plan maintenance
Oracle price list maintenance
Customer quote and price support
Material return coordination
Product shipment coordination
Advanced English proficiency
Nice-to-have
Respectful interaction
Open and honest communication
Doing the right things
Teamwork and proactivity
Effective communication skills
Detail-oriented approach
Leadership and decision-making
Key Requirements
2-5 years of customer service or manufacturing experience
Experience in data analysis, sales, and forecasting
Proficiency in Microsoft Office Suite
Ability to read and interpret contracts and specification sheets