Service Advisor

Rock Honda of Fontana

Fontana, CA, United States
Base: $16.50ph draw against commission; bonus/equi...
On-site
Customer communication
Service estimates
Repair order preparation
Rock Honda of Fontana is seeking an experienced Service Advisor with a preference for candidates with Honda experience. The role involves facilitating communication between customers and technicians, managing service requests, and developing repair estimates while ensuring exceptional customer service

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Rock Honda of Fontana is seeking an experienced Service Advisor with a preference for candidates with Honda experience. The role involves facilitating communication between customers and technicians, managing service requests, and developing repair estimates while ensuring exceptional customer service.

Salary

Base: $16.50/hr draw against commission; Bonus/Equity: commission and performance incentives; Benefits: Medical, Dental, Vision, PTO, 401k, ESPP

Skills & Requirements

Must-have

  • customer communication
  • service estimates
  • repair order preparation
  • warranty administration

Nice-to-have

  • team player
  • exemplary customer service
  • basic mechanical understanding

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • High School graduate or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter