Part-time, flexible scheduling (12-20 hours per week)
5+ years customer communications strategy experience
Senior-level advisory and decision support skills
Part-time capacity of 12-20 hours per week
The Encore Communications Senior Advisor role at Express Scripts is a part-time position exclusive to Cigna Group retirees, focusing on enhancing customer communication strategies within the Accredo Pharmacy. The advisor will leverage their expertise to improve patient engagement and satisfaction, working collaboratively with cross-functional teams
Job Summary
This role provides targeted strategic and execution support for high-priority customer communication initiatives impacting Accredo Pharmacy.
The position is exclusively open to Cigna Group retirees and operates on a part-time basis with flexible scheduling.
Success within the first year involves measurable improvements in patient engagement, communication effectiveness, and cross-team alignment.
Matching Summary
Match Score: 85
The Encore Communications Senior Advisor role at Express Scripts is a part-time position exclusive to Cigna Group retirees, focusing on enhancing customer communication strategies within the Accredo Pharmacy. The advisor will leverage their expertise to improve patient engagement and satisfaction, working collaboratively with cross-functional teams.
Skills & Requirements
Must-have
5+ years customer communications strategy experience
Senior-level advisory and decision support skills
Part-time capacity of 12-20 hours per week
Cross-functional team collaboration expertise
Jira, Confluence, PowerPoint, Excel proficiency
Nice-to-have
Accredo Pharmacy familiarity preferred
Coaching and mentoring capabilities
Strong written and verbal communication skills
Experience translating complex concepts clearly
Key Requirements
Cigna Group retiree status required
5+ years experience in healthcare/PBM roles
Familiarity with Accredo Pharmacy environment preferred