Customer Svc Intmd Analyst - Bilingual (english & Portuguese)

Citi Handlowy

**
Advanced portuguese language skills
Advanced english language skills
2-5 years customer experience
** Citi Handlowy is seeking a bilingual (English and Portuguese) Customer Service Intermediate Analyst to manage high-profile client portfolios, ensuring timely resolution of inquiries and enhancing customer experience. The ideal candidate will have 2-5 years of customer service experience in a business or financial environment, with strong communication and project management skills. **

Job Summary

  • The role is responsible for managing a portfolio of high-profile clients and resolving their queries in a timely and professional manner.
  • Candidates must possess advanced proficiency in both Portuguese and English to effectively communicate with LATAM corporate card clients.
  • The position requires advocating for process improvements while maintaining strict compliance with regulatory requirements and firm policies.

Matching Summary

Match Score: 75

** Citi Handlowy is seeking a bilingual (English and Portuguese) Customer Service Intermediate Analyst to manage high-profile client portfolios, ensuring timely resolution of inquiries and enhancing customer experience. The ideal candidate will have 2-5 years of customer service experience in a business or financial environment, with strong communication and project management skills. **

Skills & Requirements

Must-have

  • Advanced Portuguese language skills
  • Advanced English language skills
  • 2-5 years customer experience
  • Client facing communication skills
  • Investigative and analytical skills

Nice-to-have

  • Project management and organizational skills
  • Business or financial environment experience
  • Ability to influence stakeholders
  • Self-reliance and accountability
  • Process improvement advocacy

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2-5 years of customer experience
  • Advanced Portuguese and English proficiency (80%+)

Work Rights

Not specified

Tailored Resume

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