ServiceNow is seeking a Manager for Customer Success Operations to lead and optimize the operational framework of their rapidly growing Customer Success team. The ideal candidate will have extensive experience in B2B SaaS environments, particularly in operations leadership, and will focus on enhancing customer engagement and efficiency as the organization scales
Job Summary
This role involves building and running the operational engine behind a rapidly scaling Customer Success organization to support over 500 new customers annually.
The successful candidate will manage a team of operations program managers to ensure every CS team member stays focused on delivering exceptional customer outcomes.
ServiceNow offers a competitive compensation package including base pay between $113,700 and $199,000, equity, variable incentive compensation, and comprehensive benefits.
Matching Summary
Match Score: 85
ServiceNow is seeking a Manager for Customer Success Operations to lead and optimize the operational framework of their rapidly growing Customer Success team. The ideal candidate will have extensive experience in B2B SaaS environments, particularly in operations leadership, and will focus on enhancing customer engagement and efficiency as the organization scales.
Salary
Base: $113,700 - $199,000; Bonus/Equity: Equity and variable/incentive compensation included; Benefits: Health plans, 401(k) match, ESPP, flexible time away, family leave