Escalations And Operations Coordinator

WesternUnion

Santa Ana, CA, USA
Hybrid
Data-driven decision-making
Leadership and people skills
Customer service orientation
As an Escalations and Operations Coordinator, you will oversee daily operations for a team of approximately 50 employees

Job Summary

  • As an Escalations and Operations Coordinator, you will oversee daily operations for a team of approximately 50 employees.
  • You will utilize data-driven decision-making to identify trends and optimize performance.
  • The company fosters an inclusive culture that celebrates unique backgrounds and perspectives.

Matching Summary

As an Escalations and Operations Coordinator, you will oversee daily operations for a team of approximately 50 employees.

Skills & Requirements

Must-have

  • data-driven decision-making
  • leadership and people skills
  • customer service orientation

Nice-to-have

  • collaborative work environment
  • process improvement methodologies
  • high-performance culture

Key Requirements

  • Bachelor's degree or pursuing degree
  • previous experience in escalations handling
  • strong operational knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter