Digital Workplace Services – ai-powered Contact Center consult Lead

Kyndryl

New York, NY, USA
Base: $173,280 to $329,280; bonus/equity: eligible...
Fully remote
10+ years in technology consulting
Deep expertise in contact center platforms
Strong technical background in automation solutions
You’ll be part of the global DWS consult leadership team, responsible for driving one of our key growth plays

Job Summary

  • You’ll be part of the global DWS consult leadership team, responsible for driving one of our key growth plays.
  • Develop consult-led propositions to drive new business for AI-Powered Contact Centers.
  • Kyndryl cares about your well-being and prides itself on offering benefits that give you choice.

Matching Summary

You’ll be part of the global DWS consult leadership team, responsible for driving one of our key growth plays.

Salary

Base: $173,280 to $329,280; Bonus/Equity: Eligible for discretionary annual bonus; Benefits: Comprehensive benefits package including medical and dental coverage

Skills & Requirements

Must-have

  • 10+ years in technology consulting
  • Deep expertise in Contact Center platforms
  • Strong technical background in automation solutions

Nice-to-have

  • Passionate about customer experience transformation
  • Ability to operate independently
  • Best-in-class customer journey design

Key Requirements

  • 5+ years experience partnering with Microsoft
  • Experience working in a highly-matrixed organization
  • Ability to identify adjacent opportunities

Work Rights

Not specified

Tailored Resume

Cover Letter