Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$39,930 - $43,923; not specified; not specified py
Not specified
Customer-facing agent
Answering departmental switchboard
Receiving maintenance requests
The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for the Facilities Management department. This role involves greeting customers, managing requests, and ensuring efficient communication regarding maintenance activities, requiring a strong customer service background

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • This position will evaluate incoming work requests, ensure correct information is entered into the system, and route them appropriately for expeditious handling.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

Match Score: 75

The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for the Facilities Management department. This role involves greeting customers, managing requests, and ensuring efficient communication regarding maintenance activities, requiring a strong customer service background.

Salary

$39,930 - $43,923; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer-facing agent
  • Answering departmental switchboard
  • Receiving maintenance requests
  • Administering campus Key Center
  • Key inventory management
  • Processing vehicle rentals

Nice-to-have

  • Proactive customer communication
  • Harmonious working relationships
  • Transformational opportunities
  • Welcoming climate
  • Nurturing creativity

Key Requirements

  • High school diploma or equivalent
  • At least two years of experience
  • General office experience
  • Demonstrated good customer service skills
  • Familiarity with FAMIS
  • Familiarity with Workday

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter