Job Summary

• The Supervisor, Digital Service plays a key role in MTM’s evolving contact center by overseeing the performance, accuracy, and continuous improvement of our newly deployed digital “virtual agents.”
• This role will monitor digital agents’ interactions, identify incorrect or incomplete responses, and partner with internal teams to “teach” and improve the virtual agents over time.
• MTM offers competitive pay, health and life insurance plans, dental and vision plans, 401(k) with a company match, paid time off, and tuition reimbursement.

Matching Summary

Salary

Base: $55,920 - $70,000; Bonus/Equity: Not specified; Benefits: Health and Life Insurance Plans, Dental and Vision Plans, 401(k) with a company match, Paid Time Off and Holiday Pay, Maternity/Paternity Leave, Tuition Reimbursement

Skills & Requirements

Key Requirements

• High School Diploma or GED
• Bachelor's Degree or equivalent experience
• 2+ years contact center experience
• 1+ year data trend analysis
• Experience with quality monitoring
• Experience in process improvement
• Generative AI/LLM experience

Work Rights