The Istituto Clinico Humanitas Mater Domini is seeking a Senior Customer Care Specialist to ensure an excellent patient experience and coordinate service activities
Job Summary
The Istituto Clinico Humanitas Mater Domini is seeking a Senior Customer Care Specialist to ensure an excellent patient experience and coordinate service activities.
Key responsibilities include operational management of customer care, team supervision, performance monitoring, and handling patient complaints.
The role offers insertion into a dynamic, structured, and growing environment with opportunities for direct impact on service quality.
Matching Summary
The Istituto Clinico Humanitas Mater Domini is seeking a Senior Customer Care Specialist to ensure an excellent patient experience and coordinate service activities.
Skills & Requirements
Must-have
customer care operational management
team supervision and coordination
patient experience improvement
performance monitoring and KPI tracking
handling critical situations
Nice-to-have
strong relational and communication skills
patient/client-oriented approach
organizational and prioritization skills
Key Requirements
at least 5 years customer care experience in hospitals