Sr Associate Technical Support Engineer-paradox

080

Not specified (assumed hybrid based on company culture and flexibility mentioned).
Bachelor's degree in computer science or related field
2+ years technical support experience
1+ years xml json csv validation
Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support team, where the focus is on delivering exceptional customer service and innovative solutions. The role requires strong technical troubleshooting skills and experience in managing complex account configurations, as well as a commitment to teamwork and collaboration

Job Summary

  • This role involves investigating, diagnosing, and delivering time-sensitive, business-critical solutions as a trusted advisor to customers.
  • The team operates on a regional shift pattern to achieve 365-day / 24x7 coverage while promoting core values like integrity and empathy.
  • Candidates will partner with Product Managers and Development teams to address feature gaps and code-level bug fixes.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support team, where the focus is on delivering exceptional customer service and innovative solutions. The role requires strong technical troubleshooting skills and experience in managing complex account configurations, as well as a commitment to teamwork and collaboration.

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or related field
  • 2+ years technical support experience
  • 1+ years XML JSON CSV validation
  • Proficiency in SQL query writing
  • Experience with JIRA and Visual Studio Code

Nice-to-have

  • Skilled in JPath and JMESPath for integrations
  • Experience with AWS Athena and S3
  • Familiarity with AI troubleshooting tools
  • Strong asynchronous communication skills
  • Knowledge of LLM observability platforms

Key Requirements

  • Bachelor's degree required
  • 2+ years technical support experience
  • 1+ years data format validation experience
  • 1+ years JIRA and VS Code experience

Work Rights

Not specified

Tailored Resume

Cover Letter