Job Summary

• The Portal Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.
• Providing excellent customer service and responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs.
• Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s) and adhering to policies and procedures such as HIPAA and client notification expectations.

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Skills & Requirements

Key Requirements

• Ability to apply problem solving skills
• Must be able to work independently
• Must be able to work within a team environment

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