Service Analyst 1

Workforcity

Bonifacio Global City, Taguig, PH
Base: 30-40k php; bonus/equity: not specified; ben...
International bpo voice experience
Customer service for banking clients
Compliance procedures administration
The Service Analyst 1 role is an entry-level position focused on delivering exceptional phone and digital banking experiences to Citi's global clients

Job Summary

  • The Service Analyst 1 role is an entry-level position focused on delivering exceptional phone and digital banking experiences to Citi's global clients.
  • Employees are expected to fulfill client needs while providing an exceptional client experience measured by specific metrics and to comply with applicable laws and policies.
  • Citi offers a competitive salary package of 30-40K PHP along with benefits including HMO from day 1, life insurance, retirement plan, allowances, leave credits, and career growth opportunities.

Matching Summary

The Service Analyst 1 role is an entry-level position focused on delivering exceptional phone and digital banking experiences to Citi's global clients.

Salary

Base: 30-40K PHP; Bonus/Equity: Not specified; Benefits: HMO, Life Insurance, Retirement Plan, Transportation Allowance, Rice Allowance, Medical and Dental Allowance, Shift Differential, Tuition Fee Reimbursement, Bereavement Assistance, 35 leaves credits

Skills & Requirements

Must-have

  • International BPO voice experience
  • Customer service for banking clients
  • Compliance procedures administration
  • Shift work including holidays and weekends
  • English communication skills

Nice-to-have

  • Ability to handle billing and disputes
  • Knowledge of credit and collections
  • Experience with mortgage and fraud inquiries
  • Strong ethical judgment and risk assessment
  • Client experience focus

Key Requirements

  • High School Graduate or Senior High School Graduate
  • Minimum 6 months international BPO voice experience
  • Legal eligibility to work in the Philippines

Work Rights

Legal eligibility to work in the Philippines

Tailored Resume

Cover Letter