Call Centre Agent

Chubb Fire and Security

Nottingham, United Kingdom
Base: £30,534.50 py; overtime: 1.5x st + ard, 2.5x...
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Strong verbal and written communication skills
Ability to work rotating day and night shifts
Excellent listening and attention to detail
** Chubb Fire and Security is seeking CCTV Call Centre Agents for their Security Monitoring Centre in Nottingham, offering full-time, permanent positions that include night shifts. The role focuses on monitoring and responding to alarm activations, requiring strong communication skills and attention to detail, with training provided for both SIA badge holders and non-badge holders. **

Job Summary

  • The role involves monitoring CCTV and intruder alarms while contacting customers and emergency services to ensure premises security.
  • Employees receive comprehensive training and benefit from a salary of £30,534.50 per annum including shift allowances.
  • The position offers a competitive benefits package including enhanced overtime rates, free onsite parking, and a company pension scheme.

Matching Summary

Match Score: 75

** Chubb Fire and Security is seeking CCTV Call Centre Agents for their Security Monitoring Centre in Nottingham, offering full-time, permanent positions that include night shifts. The role focuses on monitoring and responding to alarm activations, requiring strong communication skills and attention to detail, with training provided for both SIA badge holders and non-badge holders. **

Salary

Base: £30,534.50 per annum; Overtime: 1.5x standard, 2.5x bank holidays, 3x Christmas/New Year; Benefits: 23 days holiday, pension, free parking

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Ability to work rotating day and night shifts
  • Excellent listening and attention to detail
  • Experience in telephone-based customer service
  • Calm demeanor in fast-paced environments

Nice-to-have

  • Previous experience in security monitoring
  • SIA badge for CCTV operations
  • Initiative to work independently within a team
  • Strong IT skills for system usage

Key Requirements

  • Shift working commitment including nights
  • Customer service experience preferred
  • SIA badge advantageous but not essential

Work Rights

Not specified

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