User Operations Specialist, Emea

Harvey

London, United Kingdom
Remote
First line of support
High-volume non-technical requests
Customer support tools experience
Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses

Job Summary

  • Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses.
  • Own and resolve high-volume, non-technical requests from internal teams and customers.
  • Contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions.

Matching Summary

Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses.

Skills & Requirements

Must-have

  • First line of support
  • High-volume non-technical requests
  • Customer support tools experience
  • Fast-paced startup environment

Nice-to-have

  • Empathetic communication
  • Growth mindset
  • Eager to learn technical concepts
  • Adaptable and proactive

Key Requirements

  • 2 years of professional experience
  • SaaS company in technology industry
  • Comfort with competing priorities

Work Rights

Not specified

Tailored Resume

Cover Letter