3-5 years leadership experience in luxury hospitality
Exceptional customer service and guest relationship skills
Ability to lift and carry equipment weighing 30 pounds
The Butler Manager at BHC is a leadership role responsible for overseeing the Butler team and ensuring exceptional guest experiences at The Charleston Place. The position emphasizes personalized service, strategic direction, and teamwork in a luxury hospitality environment
Job Summary
The Butler Manager serves as a senior ambassador providing strategic direction and leadership to the Butler team.
This role ensures consistently exceptional, personalized, and anticipatory service by overseeing all aspects of the guest experience.
The position requires managing staff schedules, coordinating with multiple departments, and maintaining strict safety and brand standards.
Matching Summary
Match Score: 85
The Butler Manager at BHC is a leadership role responsible for overseeing the Butler team and ensuring exceptional guest experiences at The Charleston Place. The position emphasizes personalized service, strategic direction, and teamwork in a luxury hospitality environment.
Skills & Requirements
Must-have
3-5 years leadership experience in luxury hospitality
Exceptional customer service and guest relationship skills
Ability to lift and carry equipment weighing 30 pounds
Strong organizational skills and attention to detail
Experience with front-of-house and back-of-house operations
Nice-to-have
High emotional intelligence for diverse guest interactions
Strategic thinking and problem-solving abilities
Ability to coach and motivate high-performing teams
Adaptability to lead through change
Proactive conflict resolution and service recovery skills
Key Requirements
3-5 years proven leadership experience
Luxury hospitality or high-touch guest services background
Physical ability to lift 30 pounds
Availability for varied shifts including nights and holidays