F&b Guest Relations Manager

Four Seasons Hotels Ltd

Bangkok, Thailand
Guest journey planning and direction
Handle vip and special requests
Collect guest preferences and conditions
The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department

Job Summary

  • The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department.
  • Responsibilities include supporting Restaurant Managers, coordinating VIP requests, responding to inquiries, and collecting guest information.
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests, fostering a cohesive team with opportunities to learn and grow.

Matching Summary

The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department.

Skills & Requirements

Must-have

  • Guest journey planning and direction
  • Handle VIP and special requests
  • Collect guest preferences and conditions
  • Respond to inquiries and make reservations
  • Familiarity with outlet layouts
  • Handle guest complaints and concerns

Nice-to-have

  • Passion for excellence and enthusiasm
  • Genuine heart and luxury service
  • Positive attitude and team approach
  • Proactively anticipate guest needs
  • Energetic and professional craft

Key Requirements

  • 1-2 years Assistant Outlet Manager experience
  • College education or equivalent experience
  • Previous luxury hotel experience
  • Knowledge of food & beverage operations
  • Proficiency in English and Thai
  • Legal right to work in Thailand

Work Rights

Must hold legal right to work

Tailored Resume

Cover Letter