Mobile App Customer Feedback Analyst

JAZVENTURES

Singapore
Hybrid
Monitor app store reviews
Categorize user feedback themes
Identify patterns in user complaints
JAZVENTURES is seeking a Mobile App Customer Feedback Analyst to collect, analyze, and report on user feedback to enhance mobile application user experiences. The role involves monitoring feedback from various sources, identifying patterns, and communicating insights to relevant teams

Job Summary

  • The role focuses on understanding user sentiment by analyzing feedback from multiple sources including app store reviews and customer support tickets.
  • Analysts are responsible for identifying recurring issues and reporting them to product and development teams to prioritize fixes.
  • This position involves preparing summaries that help management make data-driven decisions regarding product planning and updates.

Matching Summary

Match Score: 85

JAZVENTURES is seeking a Mobile App Customer Feedback Analyst to collect, analyze, and report on user feedback to enhance mobile application user experiences. The role involves monitoring feedback from various sources, identifying patterns, and communicating insights to relevant teams.

Skills & Requirements

Must-have

  • Monitor app store reviews
  • Categorize user feedback themes
  • Identify patterns in user complaints
  • Prepare trend reports for management
  • Track app ratings over time

Nice-to-have

  • Strong communication skills
  • Attention to detail
  • Basic knowledge of mobile apps
  • Ability to use spreadsheets
  • Organized and patient demeanor

Work Rights

Not specified

Tailored Resume

Cover Letter