The GCA Group Leader is responsible for the safe, compliant supervision of a team of represented auditors executing the Global Customer Audit process
Job Summary
The GCA Group Leader is responsible for the safe, compliant supervision of a team of represented auditors executing the Global Customer Audit process.
This role ensures GCA is performed to corporate standards on all applicable models and shifts, provides accurate “voice of the customer” feedback, and drives improvements in DRR, WDPV, and overall Built‑In Quality performance.
The GCA Group Leader works cross‑functionally with Quality, Operations, and Engineering to turn audit results into effective containment, problem solving, and standardized work updates that protect our customers and support GM’s goal of quality leadership.
Matching Summary
The GCA Group Leader is responsible for the safe, compliant supervision of a team of represented auditors executing the Global Customer Audit process.
Skills & Requirements
Must-have
Global Customer Audit process
voice of the customer feedback
Built-In Quality performance
cross-functional collaboration
team leadership and coaching
safety and quality compliance
Nice-to-have
driving continuous improvement
problem-solving and containment
standardized work updates
employee development and training
Key Requirements
Minimum one year direct supervisory experience
Minimum two years manufacturing and quality experience