Customer Impact Communications Specialist

Guidewire InsuranceSuite

Base: $60,000 - $90,000; bonus/equity: annual comp...
Not specified (assumed hybrid based on industry norms).
3-5 years communications or technical writing experience
Excellent verbal, written, and presentation skills
Ability to multitask and adapt quickly
Guidewire InsuranceSuite is seeking a Customer Impact Communications Specialist to enhance communication and enablement strategies within the organization. The role focuses on delivering critical information to customers and stakeholders while ensuring alignment across various teams

Job Summary

  • The role supports the delivery of critical communication to customers regarding key changes impacting their relationship with Guidewire.
  • Success is measured on customer satisfaction, internal readiness, efficiency, and adherence to email marketing best practice metrics.
  • The position offers a base salary range of $60,000 - $90,000 along with comprehensive benefits including health insurance and retirement plans.

Matching Summary

Match Score: 80

Guidewire InsuranceSuite is seeking a Customer Impact Communications Specialist to enhance communication and enablement strategies within the organization. The role focuses on delivering critical information to customers and stakeholders while ensuring alignment across various teams.

Salary

Base: $60,000 - $90,000; Bonus/Equity: Annual company bonus plan, commissions, and/or long term incentive awards eligible; Benefits: Health, dental, vision insurance, paid time off, and company sponsored retirement plan

Skills & Requirements

Must-have

  • 3-5 years communications or technical writing experience
  • Excellent verbal, written, and presentation skills
  • Ability to multitask and adapt quickly
  • Experience with Google Workspace and LMS tools
  • Proficiency in project tracking tools like Monday.com

Nice-to-have

  • P&C insurance or enterprise SaaS industry experience
  • Knowledge of Guidewire Cloud capabilities
  • Familiarity with AI tools for content generation
  • Experience with email marketing best practices
  • Strategic stakeholder collaboration skills

Key Requirements

  • 3-5 years of relevant experience required
  • P&C insurance or enterprise SaaS experience preferred
  • No specific work authorization requirements mentioned

Work Rights

Not specified

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