Multi-site Deputy General Manager

Nuffield Health

Bridgend, Wales, United Kingdom
Base: up to £40,000 py; bonus/equity: commissions ...
Lead customer facing teams
Manage complaints process slas
Drive commercial revenue success
The role is responsible for creating a culture where customer-facing teams deliver exceptional service across multiple wellbeing centres

Job Summary

  • The role is responsible for creating a culture where customer-facing teams deliver exceptional service across multiple wellbeing centres.
  • You will manage the commercial success of key revenue-generating services including memberships, food and beverage, and retail.
  • Nuffield Health offers a benefits package including free gym membership, health assessments, and pension options.

Matching Summary

The role is responsible for creating a culture where customer-facing teams deliver exceptional service across multiple wellbeing centres.

Salary

Base: Up to £40,000 per annum; Bonus/Equity: Commissions OTE £6,000.00 p/a; Benefits: Free gym membership, health assessments, retail discounts, pension options

Skills & Requirements

Must-have

  • Lead customer facing teams
  • Manage complaints process SLAs
  • Drive commercial revenue success
  • Oversee concierge and fitness teams
  • Ensure HR and payroll compliance

Nice-to-have

  • Customer intimacy ethos experience
  • Holistic healthcare journey knowledge
  • Member retention strategy skills
  • Culture building capabilities
  • Cross-service line coordination

Key Requirements

  • Experience in operations management
  • Leadership of customer service teams
  • Commercial and revenue management skills
  • HR and payroll administration knowledge
  • Compliance with company policies

Work Rights

Not specified

Tailored Resume

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