Customer Service Representative

Crittercarevet

Warrensburg, MO, United States
On-site
Professional phone etiquette
Exceptional customer service skills
Ability to prioritize tasks
Crittercarevet is seeking a Client Service Representative to serve as the primary point of contact for clients, ensuring positive interactions and exceptional service. The ideal candidate should possess strong communication skills, a compassionate demeanor, and the ability to manage multiple tasks efficiently

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
  • Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
  • Maintain accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support.

Matching Summary

Match Score: 85

Crittercarevet is seeking a Client Service Representative to serve as the primary point of contact for clients, ensuring positive interactions and exceptional service. The ideal candidate should possess strong communication skills, a compassionate demeanor, and the ability to manage multiple tasks efficiently.

Skills & Requirements

Must-have

  • Professional phone etiquette
  • Exceptional customer service skills
  • Ability to prioritize tasks
  • Calm under emergency situations
  • Maintain accurate client records

Nice-to-have

  • Personable and skilled demeanor
  • Empathy and compassion
  • Adaptable to multiple situations
  • Detail-oriented approach

Key Requirements

  • HS Diploma or educational equivalent
  • Computer efficiency
  • One year of customer service experience
  • Experience with Veterinary Electronic Medical Records
  • Knowledge of veterinary medical terminology

Work Rights

Not specified

Tailored Resume

Cover Letter