Manager - Strategic Learning & Knowledge Consultant (hybrid)

Capital One

Chicago, IL, United States
Base: $122,100 - $153,300 annually by location; bo...
Hybrid
3+ years client facing consulting experience
2+ years learning or knowledge management
1+ year project management experience
The role ensures customer service agents have the knowledge and skills to solve problems and enable brand-defining experiences for millions of customers

Job Summary

  • The role ensures customer service agents have the knowledge and skills to solve problems and enable brand-defining experiences for millions of customers.
  • Candidates must translate strategic business objectives into impactful learning solutions while managing ambiguity and competing priorities in a hybrid work model.
  • This position offers competitive salaries ranging from $122,100 to $153,300 depending on location, along with performance-based incentive compensation.

Matching Summary

The role ensures customer service agents have the knowledge and skills to solve problems and enable brand-defining experiences for millions of customers.

Salary

Base: $122,100 - $153,300 annually by location; Bonus/Equity: Performance based incentive compensation including cash bonuses and/or long term incentives; Benefits: Comprehensive health, financial, and well-being benefits included

Skills & Requirements

Must-have

  • 3+ years client facing consulting experience
  • 2+ years learning or knowledge management
  • 1+ year project management experience
  • Adult learning expertise application
  • Root cause analysis and diagnosis

Nice-to-have

  • 5+ years leadership advising experience
  • Management consulting background preferred
  • Strong storytelling and communication skills
  • Experience in matrixed environment collaboration
  • Change management expertise

Key Requirements

  • High School Diploma or equivalent required
  • Minimum 3 years client-facing consulting experience
  • Minimum 2 years learning/knowledge management experience
  • Minimum 1 year project management experience
  • US work authorization (no sponsorship available)

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter