Team Lead Inbound Call Center Location Winston, Nc

Reqroute Inc

Winston, NC, US
$21ph on w2
On-site
Meet all kpi metrics and deliverables
Supervise workload and quality
Provide direction and coaching
This position requires individuals to perform the following duties and work as part of a team

Job Summary

  • This position requires individuals to perform the following duties and work as part of a team.
  • Supervises workload and oversees quality of work by assuring prompt feedback to associates.
  • Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives.

Matching Summary

This position requires individuals to perform the following duties and work as part of a team.

Salary

$21/hr on w2

Skills & Requirements

Must-have

  • Meet all KPI Metrics and Deliverables
  • Supervise workload and quality
  • Provide direction and coaching
  • Handle escalation calls
  • Monitor call queues

Nice-to-have

  • Lead change and implement improvement plans
  • Demonstrate team building theory
  • Act as a role model

Key Requirements

  • 5 years experience in call center
  • College degree preferred
  • Management and technical program completion
  • Auto/General Liability cost containment knowledge
  • Account management skills

Work Rights

Not specified

Tailored Resume

Cover Letter