Customer Service Specialist

Abbott

Taguig City, Philippines
Process inbound purchase orders
Manage sales order information
Handle customer inquiries via email
The Customer Service Specialist is responsible for the processing of inbound purchase orders in an efficient and accurate manner, including returns, credits, and escalations

Job Summary

  • The Customer Service Specialist is responsible for the processing of inbound purchase orders in an efficient and accurate manner, including returns, credits, and escalations.
  • This role requires adherence to all procedures and Service Level Agreements (SLAs) established by Abbott Rapid Dx North America, LLC.
  • The position involves managing purchase orders through various systems like Esker, EDI, and Salesforce.com, ensuring data accuracy in SAP ERP, and collaborating with multiple departments to resolve order issues.

Matching Summary

The Customer Service Specialist is responsible for the processing of inbound purchase orders in an efficient and accurate manner, including returns, credits, and escalations.

Skills & Requirements

Must-have

  • Process inbound purchase orders
  • Manage sales order information
  • Handle customer inquiries via email
  • Investigate and resolve escalated orders
  • Execute Quality System processes
  • Support Sarbanes Oxley compliance

Nice-to-have

  • Collaborative team environment
  • Continuous improvement focus
  • Develop professional relationships

Key Requirements

  • 1-2 years related experience
  • College/Bachelor’s Degree
  • Knowledge of SAP or ERP applications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter