Front Desk Receptionist

Four Seasons Hotels & Resorts

Cartagena, Colombia
Base: competitive salary; bonus/equity: not specif...
Guest reception and registration
Reservation management
Handling guest inquiries and requests
The role is responsible for receiving and registering guests, managing reservations, and providing information about hotel facilities and services

Job Summary

  • The role is responsible for receiving and registering guests, managing reservations, and providing information about hotel facilities and services.
  • You will handle phone calls, coordinate special requests, and resolve guest issues or concerns, ensuring an enjoyable and seamless experience from arrival to departure.
  • Four Seasons is committed to providing a world-class employee experience and company culture, recognizing familiar faces and welcoming new ones.

Matching Summary

The role is responsible for receiving and registering guests, managing reservations, and providing information about hotel facilities and services.

Salary

Base: Competitive salary; Bonus/Equity: Not specified; Benefits: Complementary accommodation, complementary meals, uniform laundry

Skills & Requirements

Must-have

  • Guest reception and registration
  • Reservation management
  • Handling guest inquiries and requests
  • Processing check-outs and payments
  • Maintaining guest privacy and confidentiality

Nice-to-have

  • Exceptional and personalized attention
  • Genuine heart in service
  • Creating lasting impressions
  • Connecting with people and the world

Key Requirements

  • Minimum 6 months reception experience in hotels
  • Advanced English proficiency
  • Professional, technical, or technological studies in tourism, administration, or related fields

Work Rights

Not specified

Tailored Resume

Cover Letter