Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
Hybrid (50% in-office, 50% remote)
Saas software support
Customer support experience
Log reading and analysis
Workday is seeking a Technical Support Delivery Analyst for its Pune office, focusing on providing top-notch customer service for Human Capital Management software. The ideal candidate should have over four years of relevant experience in SaaS support, troubleshooting, and strong problem-solving skills

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • The Workday Application Support Team is passionate about Customer service, innovation and excellence.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for its Pune office, focusing on providing top-notch customer service for Human Capital Management software. The ideal candidate should have over four years of relevant experience in SaaS support, troubleshooting, and strong problem-solving skills.

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions
  • Human Capital Management

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • adaptability and passion

Key Requirements

  • 4+ years in SaaS software support
  • 4+ years Customer Support experience
  • Evidence-based troubleshooting experience
  • Support Talent Management solutions
  • Support SaaS based Enterprise software

Work Rights

Not specified

Tailored Resume

Cover Letter