As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients
Job Summary
As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.
You will serve as a trusted advisor to executive stakeholders, partnering closely with customers to align our solutions with their business objectives and ensure measurable outcomes.
Ultimately, you will be responsible for ensuring customer retention, satisfaction, and expansion—acting as the strategic partner who ensures customers achieve their desired outcomes and long-term success with our solutions.
Matching Summary
As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.
Salary
$75,000 - $85,000 USD annually
Skills & Requirements
Must-have
Drive long-term customer value
Manage enterprise client portfolios
Serve as trusted advisor to executives
Lead complex implementations
Proactively identify expansion opportunities
Build strong executive-level relationships
Own high-priority escalations
Nice-to-have
Ambitious and authentic culture
Growth mindset and professional development
Collaborative and supportive team environment
Fitness industry or franchise experience
Key Requirements
5+ years of relevant experience
Experience with CRM and/or project management tools
Ability to manage multiple key accounts simultaneously
Flexibility to support customers across time zones