Manages all activities of a branch including customer and employee experience, digital engagement, transactions, servicing, and sales with personal production responsibility
Job Summary
Manages all activities of a branch including customer and employee experience, digital engagement, transactions, servicing, and sales with personal production responsibility.
Leads and develops branch staff through coaching, performance management, and recruitment to achieve annual sales and profitability goals.
Ensures compliance with operational, security, and control policies while promoting a culture of belonging that reflects the M&T Bank brand.
Matching Summary
Manages all activities of a branch including customer and employee experience, digital engagement, transactions, servicing, and sales with personal production responsibility.
Salary
Base: $68,400.00 - $114,000.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Branch operations management
Sales and business development
Customer service leadership
Compliance and risk management
Team coaching and performance management
Business banking loan processing
Nice-to-have
Strong financial services knowledge
Bilingual Spanish skills
Excellent communication skills
Time management and prioritization
Community engagement
Digital engagement
Key Requirements
Bachelor’s degree or four years relevant experience
Minimum three years sales experience
Minimum two years managerial experience
Life/Accident and Health Insurance licensing within 18 months
M&T Business Banking Specialist certification within 18 months
Knowledge of SAFE Act federal registration requirements