Assistant Guest Services Manager

Sofitel Sydney Wentworth

Whistler, Canada
Base: $66,000 - $69,000 gross annually; bonus/equi...
On-site
Guest services department management
Handling guest concerns promptly
Conducting departmental meetings
Providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts

Job Summary

  • Providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts.
  • The Assistant Guest Services Manager will foster an engaged team, maximize operations and ensure exceptional guest service.
  • Job perks include subsidized staff accommodation, complimentary meals per shift, employee travel discounts, and hotel leisure benefits including golf and ski passes.

Matching Summary

Providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts.

Salary

Base: $66,000 - $69,000 gross annually; Bonus/Equity: Not specified; Benefits: Subsidized accommodation, complimentary meals, employee travel discounts, leisure benefits

Skills & Requirements

Must-have

  • Guest services department management
  • Handling guest concerns promptly
  • Conducting departmental meetings
  • Balancing operational and administrative needs
  • Supporting colleague engagement initiatives
  • Training and onboarding new colleagues

Nice-to-have

  • Personalized guest service
  • Leadership and interpersonal strengths
  • Engaged team fostering
  • Ski-in ski-out resort environment
  • Access to employee travel program

Key Requirements

  • Class 5 BC Drivers License
  • Class 4 BC Drivers License (an asset)
  • Previous leadership experience in a similar role
  • Previous PMS experience
  • Legal eligibility to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter