Remote Audio Visual Collaboration Support Specialist
Techsyndicate Inc
Bangalore, India
On-site
Microsoft teams rooms support
Cisco webex devices support
Logitech rally and tap systems
Provide remote support for AV endpoints, including Microsoft Teams Rooms (MTR), Cisco Room Kit and Webex devices, Logitech Rally and Tap systems, Poly Studio and other collaboration endpoints
Job Summary
Provide remote support for AV endpoints, including Microsoft Teams Rooms (MTR), Cisco Room Kit and Webex devices, Logitech Rally and Tap systems, Poly Studio and other collaboration endpoints.
Monitor meeting room device health and performance through management platforms such as Teams Admin Center, Cisco Control Hub, or vendor specific portals.
Document troubleshooting steps, incident resolution, and preventive maintenance procedures in ServiceNow Incident Management module.
Matching Summary
Provide remote support for AV endpoints, including Microsoft Teams Rooms (MTR), Cisco Room Kit and Webex devices, Logitech Rally and Tap systems, Poly Studio and other collaboration endpoints.
Skills & Requirements
Must-have
Microsoft Teams Rooms support
Cisco Webex devices support
Logitech Rally and Tap systems
Poly Studio collaboration endpoints
Remote monitoring and alerting tools
ServiceNow Incident Management proficiency
Nice-to-have
Continuous improvement feedback
Empathy and shared success culture
Hybrid-friendly dynamic culture
Prioritized employee well-being
Key Requirements
Demonstrated experience supporting MTR, Cisco Webex, Logitech, and Poly systems
Strong knowledge of conference room network connectivity
Practical troubleshooting skills for audio, video, and control systems
Experience guiding onsite personnel remotely
Proficiency in ServiceNow ITSM platform
Microsoft Certified: Teams Support Engineer (MS 740)