Base: 57,200 usd - 108,800 usd; bonus/equity: not ...
Hybrid
Conduct daily operational standups
Provide operational guidance on risk
Act as first level of escalation
Conduct daily operational standups to ensure teams meet SLA/business needs and provide operational guidance on areas of risk and breached SLAs to ensure overall operational success
Job Summary
Conduct daily operational standups to ensure teams meet SLA/business needs and provide operational guidance on areas of risk and breached SLAs to ensure overall operational success.
Act as first level of escalation for Contingent Worker proofing concerns/process issues, providing day-to-day operational guidance to the team, adhering to standard work.
Lead process with a continuous improvement mindset using RTX CORE principles, methodologies and tools, while training and supporting new hires onboarding into the Contingent Worker proofing organization.
Matching Summary
Conduct daily operational standups to ensure teams meet SLA/business needs and provide operational guidance on areas of risk and breached SLAs to ensure overall operational success.
Salary
Base: 57,200 USD - 108,800 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Conduct daily operational standups
Provide operational guidance on risk
Act as first level of escalation
Assign new cases using ServiceNow
Monitor case queues for timely resolution
Train and support new hires
Keep process documentation up to date
Nice-to-have
Continuous improvement mindset
Fast-paced, compliance-driven environment
Excellent organizational skills
Demonstrated customer service abilities
Key Requirements
University Degree or equivalent experience
Minimum 2 years prior relevant experience
Prior experience gathering and documenting process requirements