Order Management Specialist

Lexmark

Cebu City, Philippines
Order life cycle management
Customer satisfaction
Cross-functional collaboration
Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements

Job Summary

  • Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.
  • Collaborates with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers orders.
  • Lexmark is committed to appropriately protecting and managing any personal information you share with us.

Matching Summary

Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.

Skills & Requirements

Must-have

  • Order life cycle management
  • Customer satisfaction
  • Cross-functional collaboration
  • Proactive order status reporting
  • Issue resolution
  • SAP ERP system knowledge

Nice-to-have

  • Customer relationship management
  • Continuous improvement initiatives
  • Positive and collaborative attitude
  • Handling difficult customers
  • Empathic communication

Key Requirements

  • Bachelors Degree Holder
  • At least 2 years experience
  • Moderate to Expert knowledge on Order Management process
  • Operational knowledge on transportation, logistics, international regulations, planning, pricing, allocation, claims, returns, cash collections and overall Supply Chain process

Work Rights

Not specified

Tailored Resume

Cover Letter