Customer Success Manager 1

Equinix

Manila, Philippines
Not specified in the job description
Customer lifecycle management
Customer engagement and retention
Post-sales customer journey
Equinix is seeking a Customer Success Manager in Manila, Philippines, to enhance customer engagement and retention through strategic post-sales initiatives. The ideal candidate should possess strong interpersonal skills, a customer-centric mindset, and a background in customer success or sales, preferably within the B2B SaaS/technology sector

Job Summary

  • Customer Success Manager is responsible for driving initiatives that enhance customer engagement, satisfaction and retention throughout the customer lifecycle.
  • Acts as a trusted, strategic advocate that drives customer engagement, adoption and retention, ultimately enabling customer success and contributing to long-term business growth.
  • Collaborates across cross-functional teams (e.g., Delivery, Support, Sales, Marketing, Product, Operations) to enhance the customer experience.

Matching Summary

Match Score: 85

Equinix is seeking a Customer Success Manager in Manila, Philippines, to enhance customer engagement and retention through strategic post-sales initiatives. The ideal candidate should possess strong interpersonal skills, a customer-centric mindset, and a background in customer success or sales, preferably within the B2B SaaS/technology sector.

Skills & Requirements

Must-have

  • customer lifecycle management
  • customer engagement and retention
  • post-sales customer journey
  • revenue generating success plan
  • customer feedback management

Nice-to-have

  • human connection is valued
  • bold ideas are welcomed
  • trusted strategic advocate
  • customer-centric mindset
  • proactive problem-solver

Key Requirements

  • 0 to 3+ years of work experience
  • CSM or sales related field experience
  • customer experience, upselling and retention
  • work effectively within cross-functional teams

Work Rights

Not specified

Tailored Resume

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