5 years prior experience in business or technical role
Experience with itsm processes including incident management
Ability to organize discussions during high impact incidents
This role involves leading rapid response efforts to restore essential systems across a 24x7 healthcare environment when critical systems go down
Job Summary
This role involves leading rapid response efforts to restore essential systems across a 24x7 healthcare environment when critical systems go down.
The position requires capturing detailed timelines of events and producing KPIs to help teams learn and improve incident response processes.
Employees will collaborate with diverse teams across a complex organization while ensuring the highest standards of patient care and safety are maintained.
Matching Summary
This role involves leading rapid response efforts to restore essential systems across a 24x7 healthcare environment when critical systems go down.
Salary
Base: $75,275.20 - $109,553.60 Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses
Skills & Requirements
Must-have
5 years prior experience in business or technical role
Experience with ITSM processes including Incident Management
Ability to organize discussions during high impact incidents
Willingness to participate in 24x7 on-call rotation
Strong communication skills for cross functional teams
Nice-to-have
ITIL Certification preferred
Experience as Major Incident manager
Experience in large enterprise Operations Command Center
Calm decisive mindset in high pressure situations
Passion for continuous improvement and teamwork
Key Requirements
BS/BA degree or equivalent combination of education/experience
Minimum 5 years prior experience in analyst or development role