Digital Customer Success Manager - Shifts 6:00 Pm – 2:00 Am (ist)

Wrike

Bangalore, India
On-site
Digital strategies at scale
Hybrid customer engagement
Customer health monitoring
Execute data-driven digital strategies to increase feature stickiness and ensure customers are utilizing Wrike to its fullest capacity

Job Summary

  • Execute data-driven digital strategies to increase feature stickiness and ensure customers are utilizing Wrike to its fullest capacity.
  • Manage customer relationships through a hybrid approach, utilizing both 1-to-many (webinars, digital cadences) and strategic 1:1 interventions.
  • Leverage customer health data and engagement signals to identify at-risk accounts and deploy effective retention strategies.

Matching Summary

Execute data-driven digital strategies to increase feature stickiness and ensure customers are utilizing Wrike to its fullest capacity.

Skills & Requirements

Must-have

  • Digital strategies at scale
  • Hybrid customer engagement
  • Customer health monitoring
  • Account expansion opportunities
  • Fluent English communication

Nice-to-have

  • Data-driven strategies
  • Tech-touch workflows
  • Fast-paced environment
  • Critical thinker and problem solver
  • Coachability and curiosity

Key Requirements

  • 2+ years in Customer Success or related role
  • Experience with customer success platforms
  • Experience with Salesforce or Salesloft
  • Bachelor’s Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter