Team Manager Smartstore

MASCOT

Paarup, Denmark
On-site
Leading a team
Service-driven environment
Digital customer service platform
Lead a team supporting our digital customer service platform, ensuring stable operations, strong support, and a seamless customer experience

Job Summary

  • Lead a team supporting our digital customer service platform, ensuring stable operations, strong support, and a seamless customer experience.
  • Your focus will be on people, operations, and continuous improvement – working closely with IT and other stakeholders.
  • Be part of an international customer service organization with more than 60 colleagues across Denmark and Vietnam.

Matching Summary

Lead a team supporting our digital customer service platform, ensuring stable operations, strong support, and a seamless customer experience.

Skills & Requirements

Must-have

  • leading a team
  • service-driven environment
  • digital customer service platform
  • people, operations, and continuous improvement
  • KPI and SLA management
  • fluent in Danish and English

Nice-to-have

  • strong service mindset
  • comfortable working close to IT
  • German language skills

Key Requirements

  • Experience as a people leader
  • Experience working with systems such as SAP, CRM, or other ERP platforms
  • Familiarity with ticketing systems or digital platforms is an advantage

Work Rights

Not specified

Tailored Resume

Cover Letter