The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved
Job Summary
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.
This role involves analyzing and maintaining Client Service Level Agreements, implementing improvement plans, and maximizing revenue generation to meet financial projects.
Key responsibilities include selecting, training, developing, and managing performance of direct reports, as well as creating and maximizing relationships with client partners.
Matching Summary
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.
Skills & Requirements
Must-have
Client Service Level Agreement achievement
Revenue generation maximization
Operational report management
Client partner relationship building
Employee engagement and relations
Nice-to-have
Prior experience in priority banking
Experience with high value customers
Experience in fashion industry
Experience in five star hotels
Key Requirements
Associate's Degree with 7+ years experience
3+ years progressive management experience
Call center experience preferred
Demonstrated ability to coach and develop action plans
Demonstrated ability to analyze and improve work processes
Excellent communication skills, both written and verbal