Incident & Problem Management

DXC Technology Australia & New Zealand

Itil framework knowledge
Itsm tools experience
Root cause analysis
Lead and coordinate the response to critical IT incidents and drive root cause analysis and resolution of recurring problems

Job Summary

  • Lead and coordinate the response to critical IT incidents and drive root cause analysis and resolution of recurring problems.
  • Ensure accurate documentation of incidents and problems in ITSM tools and analyze incident trends to recommend process improvements.
  • Collaborate with cross-functional teams to ensure swift resolution and develop incident and problem management workflows and reporting dashboards.

Matching Summary

Lead and coordinate the response to critical IT incidents and drive root cause analysis and resolution of recurring problems.

Skills & Requirements

Must-have

  • ITIL framework knowledge
  • ITSM tools experience
  • root cause analysis
  • cross-functional team collaboration
  • stakeholder communication

Nice-to-have

  • automation or AI incident response
  • risk and change management knowledge

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years of relevant work experience
  • Minimum 2 years in Incident & Problem Management
  • ITIL v4 Foundation certification preferred
  • Exceptional analytical and problem-solving skills
  • Ability to manage multiple high-pressure incidents

Work Rights

Not specified

Tailored Resume

Cover Letter