Manager, Customer Strategy Transformation

PwC PricewaterhouseCoopers GmbH

Toronto, Canada
Base: $112,400 - $162,400; bonus/equity: not speci...
On-site
Customer journey mapping
Service design
Omnichannel strategy
As a Manager in PwC’s Customer Transformation practice, you will lead teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty and efficiency

Job Summary

  • As a Manager in PwC’s Customer Transformation practice, you will lead teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty and efficiency.
  • Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences.
  • We’re committed to providing accommodation throughout the application, interview, and employment process.

Matching Summary

As a Manager in PwC’s Customer Transformation practice, you will lead teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty and efficiency.

Salary

Base: $112,400 - $162,400; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer journey mapping
  • Service design
  • Omnichannel strategy
  • Operating model design
  • Customer experience measurement frameworks

Nice-to-have

  • Human-centred design principles
  • Digital customer platforms
  • Contact center transformation
  • Upskilling for a digital world
  • Valuing differences and diverse perspectives

Key Requirements

  • Experience in Consulting is required
  • Managerial level experience

Work Rights

Not specified

Tailored Resume

Cover Letter