Services Engagement Director

Genesys

Madrid, Spain
15+ years business setting experience
8+ years customer-facing sales experience
Professional services bookings responsibility
This role offers the opportunity to lead strategic business development and generate revenue by identifying new opportunities within the Iberia region

Job Summary

  • This role offers the opportunity to lead strategic business development and generate revenue by identifying new opportunities within the Iberia region.
  • The position requires a hands-on individual contributor who manages quarterly financial targets, including bookings and project profitability, while building long-term client partnerships.
  • Candidates must possess deep expertise in contract negotiation, P&L management, and the ability to align Genesys Cloud AI solutions with evolving customer business goals.

Matching Summary

This role offers the opportunity to lead strategic business development and generate revenue by identifying new opportunities within the Iberia region.

Skills & Requirements

Must-have

  • 15+ years business setting experience
  • 8+ years customer-facing sales experience
  • Professional Services bookings responsibility
  • P&L and financial forecasting skills
  • Contract negotiation and scope definition
  • Fluent in English and Spanish

Nice-to-have

  • Genesys Contact Center Solution knowledge
  • Italian or Portuguese language skills
  • Contact Center project management background
  • Agile or Waterfall methodology familiarity
  • Strong executive presentation skills
  • Willingness to travel up to 25%

Key Requirements

  • Degree in computer technology or equivalent
  • 15+ years total business experience
  • 8+ years in customer-facing sales
  • Project Management Certification preferred
  • Fluency in English and Spanish required

Work Rights

Not specified

Tailored Resume

Cover Letter